The install is the start. We stay with you.
Your system is the start of a long relationship, not a transaction. Beyond Audio service plans keep your installation performing the way it did on day one — proactively monitored, regularly updated, and supported by the team that knows it best.
Pricing is custom per home. Request a quote and we’ll review your installation before sending plan recommendations.
Silver
Phone & remote support for clients who want responsive help when something goes sideways.
- ·Phone & email support (M-F, 8AM-4PM)
- ·Remote troubleshooting & diagnostics
- ·Reactive system monitoring
- ·Remote Support - 6 Hours / Year
- ·Priority Support - Within 5 Business Days
- ·Discounted service call rate - $199/hr
- ·Loaner Equipment Not Incld.
Gold
Proactive monitoring + on-site time + faster response. The right plan for most whole-home installations.
- Everything in Silver, plus:
- ·Proactive system monitoring & alerts
- ·Priority Support - Within 2 Business Days
- ·On-Site Support - 3 Hours / Year
- ·Remote Firmware Updates - 1/yr
- ·Discounted service call rate - $189/hr
- ·Remote Support - 15 Hours Per Year
- ·Remote system reboots & power management
- ·Network health monitoring
- ·Loaner Equipment (if available)
- ·24/7/365 Email & Phone Support
Platinum
Priority dispatch, programming included, and annual technology review. For the systems you rely on daily.
- Everything in Gold, plus:
- ·On-Site Support - 8 Hours / Year
- ·Priority Support - Within 24 Business Hours
- ·Remote Support - 25 Hours Per Year
- ·Remote Programming Updates - 2/yr
- ·Loaner Equipment (if available)
- ·Complimentary system programming changes
- ·Priority access to new product launches
- ·Annual technology review & upgrade consultation
- ·24/7/365 Email & Phone Support
- ·Discounted service call rate - $179/hr
Concierge
VIP phone line, quarterly maintenance, network and cybersecurity monitoring. Effectively, a private AV team.
- Everything in Platinum, plus:
- ·Discounted service call rate - $169/hr
- ·On-Site support - 12 Hours / Year
- ·Priority Support - Within 24 Business Hrs
- ·Quarterly remote maintenance checks
- ·Remote Programming Updates - 2/yr
- ·Loaner Equipment (if available)
- ·Remote Support - 35 Hours Per Year
- ·VIP Phone Line with 24/7/365 Support
- ·Remote network updates
- ·Remote cyber security monitoring
Common questions about service plans.
What is included in a Beyond Audio service plan?
Priority support response, proactive remote monitoring, scheduled on-site visits, software updates, and discounted parts and labor on issues outside the plan scope. Plan inclusions scale across Silver, Gold, Platinum, and Concierge tiers.
How much does a Beyond Audio service plan cost?
Service plans are quoted based on the systems in your home — number of zones, complexity, brands, and monitoring needs. Request a custom quote and we will review your installation before sending pricing.
Do I need a service plan if Beyond Audio installed my system?
A service plan isn’t required, but it changes the response model from per-call billing to priority response with scheduled maintenance. Most whole-home automation clients elect a plan because the cost of one emergency visit often covers months of plan.
Does Beyond Audio service systems installed by other companies?
Yes — with an initial assessment. We commission the existing system, document what we find, and offer a Gold, Platinum, or Concierge plan if it meets our quality bar. If significant rework is needed, we’ll quote that separately first.
What’s the difference between Platinum and Concierge?
Platinum covers most luxury homes — priority response, on-site hours, and annual reviews. Concierge adds a VIP phone line, quarterly remote maintenance, dedicated network and cybersecurity monitoring, and the most generous on-site and remote support pools. Concierge is built for the largest estates.
Plan pricing is custom per home.
Tell us about your system — what brands you have, how many zones, whether you want monitoring — and we’ll send tailored plan options.